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1037 Forest Avenue • Portland, ME 04103 | ph. 207-797-7082

Now Offering Local Delivery

Store Hours: Weekdays 9:30 - 7 | Saturday 9 - 6 | Sunday 10 - 5

Last wash 30 min. before close

Our Return Policy

Merchandise Returns
Returns and exchanges are accepted within 14 days of purchase provided the item is resalable, complete with any tags or packaging. Unsellable items will be accepted in the case of manufacturer defect or quality issue. We are not able to return or replace items that have become damaged due human or animal negligence. 

Food Returns
Because we're committed to finding the right diet for you and your pet, we guarantee all food we sell. If your dog won't eat or becomes sick we'll gladly exchange the food for another. The 14 day policy does not apply, however we do require the original packaging, complete with UPC, and at least half the food remaining to process the exchange. 

Brand Exceptions
Some manufacturers offer guarantees that we will honor beyond 14 days. We can accept returns and provide exchanges in accordance with the following brands' policies:

  • Guardian Gear
  • Lupine
  • Nite-Ize
  • Planet Dog
  • ThunderShirt
  • Uncommon Paws

Please get in touch if you have any questions about these policies. If you do not have a receipt and/or decline to be put in the system at time of purchase no refund, credit or exchange will be given. There are no exceptions to this policy unless authorized by management. Thank you for your cooperation.