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1037 Forest Avenue • Portland, ME 04103 | ph. 207-797-7082
COVID-19 Hours

Mon - Sat
10 - 5
Closed Sunday

COVID-19 UPDATE and DELIVERY SUSPENSION

COVID-19 UPDATE and DELIVERY SUSPENSION: 

 
 
 
Effective June 1, 2020
STORE OPERATIONS UPDATE:
 
Dog Washing
Starting Monday, June 1st, we will open one tub for walk-in, self-serve bathing and one self-serve washer by appointment (No more than two dogs in the store at a time). Having two tubs operational will still afford us the ability to practice safe distancing.  We are currently not taking appointments for full-serve washing. As a reminder, we are letting one customer in at a time to shop retail and we are still doing curbside for those that prefer. Anyone entering the store will still be required to wear a mask (no exceptions). Thank you very much for your support and understanding!
 
Delivery
Although we have been proud to offer delivery to residents of Portland for the last several years, circumstances have changed and we are currently not able to offer this service due to reduced staffing levels (see Note). We apologize to our longtime delivery regulars, but in order to provide the best service to the most people possible this was a necessary decision, and we will resume delivery as soon as is practical. Note: We will make deliveries in the following cases: if you are elderly or at-risk and unable to venture out; if your household is under medical quarrantine; if you are a healthcare worker living alone. Please call the store to make delivery arrangements if these apply to you. Please use these exceptions in good faith; time away from the store on deliveries is time Greg cannot be with his family or assisting other customers. 
 

Ordering For Curbside Pickup

Going forward we ask that you call the store or email your order to info [at] dogwashetc [dot] com. If you get a busy signal, please be patient. We have turned off web ordering for now, because it is not synched to our physical inventory, which was only a minor issue when receiving several orders a day. Now that we are processing dozens we find it impossible to update the website frequently enough to keep up with stock, and want to avoid having people pay for items we cannot provide. I'm sorry this isn't a more elegant solution, but I'm not a web designer and am doing my best. We will try to get e-commerce back up in the coming days and weeks, and welcome anyone with Drupal experience to drop a line and give some pointers. 

Because your support of local business is now more important than ever, we are doubling down on you to make sure no person or pet goes without. We are increasing our order points and not allowing customers to stockpile food in order to make sure everybody gets what they need. We are still accepting special orders at no charge, so if you're used to something we don't carry just reach out and we'll come up with a solution together. 

Please continue to follow the advice of the WHO, do not take unnecessary risks, and help your neighbors whenever you're able. We're in this together.

Mark and Greg (owners), and all your favorite Dog Wash staff (Evee, Alicia, Taylor, and Shea)